thank you for your interest in our services!

We understand that every dog is unique and has different needs, and our staff is trained to handle most every situation such as administering medications, as well as taking care of existing wounds or issues that your dog may be dealing with. 

A run card is prepared for each dog when they board showing their food quantities, allergies (if any), type of food, as well as specific details on any medications you may give to your dog at home. Our goal is to maintain your feeding/medication schedule that you provide at home.  

We strongly recommend that you bring your dog's food to maintain consistency in his/her diet to avoid potential stomach issues such as diarrhea or vomiting.  Changing a dog's food drastically can definitely cause some tummy issues! We always appreciate each owner providing us with a food container labeled with your dog's name, and a written list of how their food is prepared at home, as well as medication instructions (amount, AM or PM, etc.) If your dog takes numerous medications, please provide a pre-filled pill box which makes it much easier for the staff to make sure meds are administered properly.  

WE DO NOT CHARGE EXTRA FOR ADMINISTERING MEDICATIONS UNLESS IT REQUIRES US TO HAVE A STAFF MEMBER ADMINISTERING MEDS AFTER HOURS.

We do provide dry food, both grain free and ancient grains versions, as well as canned food and a homemade dog soup that can be used to add as a topper to entice a picky eater to eat.  As mentioned above, we strongly encourage each customer to send their dog's food with them to maintain consistency and to avoid possible allergic reactions of any kind. But if you would still like to use our provided food, then just let us know.  We do not charge extra when providing our food.

We offer flexible drop-off and pick-up times to accommodate your busy schedule. You can drop off your dog as early as 7 am and pick them up as late as 7 pm. If you are unable to pick your dog up by 7pm due to unforeseen circumstances, please contact us right away so we can determine whether we can allow a pickup a few minutes past 7pm or if we need to keep your dog(s) overnight and you can pick them up the next morning.

Camp Baths can be requested at any time by our customers.  When your dog(s) board 5 or more nights in a row, we automatically give them a camp bath at the end of their stay, so they come home clean.  You are welcome to opt out of this service so please notify us when you drop your dog(s) off.  

As a courtesy, we also offer each customer a $20 credit towards all of our grooming services when boarding 5 or more nights.  The credit will automatically be applied on your invoice.  So, if your dog gets a camp bath or you want to have our groomer do a full-service grooming at the end of your dog's stay, the $20 credit will be automatically applied. You can check out our rates and services on our Gentle Grooming page.

We do offer van pick-up and/or drop-off to our day campers and boarders.  But, we are selective as to who we allow to be a van dog due to how well your dog gets along with other dogs in a confined area.  It is more difficult to bring a new dog into the morning group because the dogs have not been introduced to the new dog yet. Once your dog has integrated with our pack, then traveling together in the van is much easier! We do not crate the dogs in the van so they must be able to lay closely next to other dogs and behave themselves.  Please inquire about this service when making your reservations so we can determine whether it is possible or not. We appreciate your understanding!